Payment Policy

Accepted Payment Methods

We are pleased to accept the following payment methods for your convenience:

1. 1. Credit Cards:
      

       

      • • Visa
      • • MasterCard
      • • American Express

1. 1. Online Payment:
      

       

      • • Google Pay
        • Apple Pay

Secure Transactions

Your security is our priority. All credit and debit card transactions are processed securely through our trusted payment gateway. We do not store any sensitive payment information on our servers to ensure your data is protected.

Payment Authorization

When you provide your credit or debit card information, you authorize us to charge your card for the total amount of your order. In the case of pre-orders or back-ordered items, your card will be charged at the time of purchase.

Currency

All transactions on our website are processed in EUR. If you are ordering from a location with a different currency, please be aware that your financial institution may apply conversion fees.

Order Confirmation

Upon successful completion of your transaction, you will receive an order confirmation email. This email will serve as proof of your purchase and will include details of the items ordered, billing information, and shipping details.

Refund and Cancellation Policy

Please refer to our Refund and Cancellation Policy for information on refunds, cancellations, and returns.

Contact Information

If you have any questions or concerns regarding our payment policy, please contact us:

Contact Information

Address:  BALZAN BUSINESS CENTRE, Triq L-Gherusija, Balzan BZN 1121, Malta (Business Office)
E-Mail: info@stepupsneakers.com
Phone: +356 9971 2481
Whatsapp: +356 9971 2481
Customer service: Monday to Saturday between 9:00 am to 9:00 pm CEST.